By purchasing any products through our website located at www.thirstie.com, our mobile application, or through one of our channel partner sites or services (collectively hereinafter the “Site”), you signify that you have read, understand and agree to the following return policy.
GENERALLY, WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES, AND DO NOT PROVIDE ANY REFUNDS.
We may consider returns or exchanges on a case by case basis if your product has been damaged during delivery through no fault of your own. If you would like us to consider a possible return or exchange, please contact us at firstname.lastname@example.org. Our customer service team will provide you with the contact information merchant from which your product was delivered and allow you to communicate directly with the merchant. You must send a valid picture of the damaged product to the merchant and follow any additional instructions or requests from the merchant. If a return or exchange is granted, the merchant will refund a return or offer a product in exchange for the damaged product. Thirstie’s customer support team will offer assistance in assistant you with your communications with the merchant if requested.
THIRSTIE DOES NOT GUARANTEE THAT A MERCHANT WILL AGREE TO ACCEPT A RETURN OR EXCHANGE.